Privacy & Cookie Policy

Information We Collect

Shield Home Improvements respects your privacy and is committed to protecting your personal information. When you contact us, request a quotation or ask us to carry out work, we may collect your name, contact details, property or project information, messages and any information you choose to provide.

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Our website and authorised service providers may also collect limited technical and usage information through server logs, cookies and similar technologies. This can include an IP address, browser and device details, pages visited, approximate location and referral information.

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How We Use Your Information

We use personal information only where we have a lawful basis, including taking steps at your request, performing a contract, meeting legal obligations, pursuing legitimate business interests or relying on consent where required.

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• Respond to enquiries, arrange visits and prepare quotations.
• Plan and deliver agreed work, coordinate authorised trades and manage accounts and records.
• Protect the website, understand its use and improve our services, using consent where non-essential cookies require it.

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Cookies and Analytics

Cookies are small files or similar technologies stored on or accessed from your device. We may use strictly necessary cookies for security, forms, consent preferences and essential operation; analytics cookies to understand website traffic; and marketing cookies only if such services are introduced.

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We will ask for consent before setting non-essential cookies where consent is required. Rejecting non-essential cookies will not prevent use of the essential parts of the website. You can change your choice through the website’s cookie control or your browser settings.

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Your Rights

Under UK data protection law, you may have rights to access, correct or erase your information; restrict or object to its use; receive certain information in a portable form; and withdraw consent. We keep information only as long as reasonably necessary for the purpose collected, legal requirements and the establishment or defence of claims.

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Contact Us

For privacy questions or to exercise your rights, email info@shieldwales.co.uk or call 07780 000850. Please contact us first if you have a concern so we can try to resolve it. You may also complain to the Information Commissioner’s Office at ico.org.uk.